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Frequently Asked Questions

General questions

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  • What is e-Videns?

    DENSO e-Videns is a comprehensive vehicle inspection tool which provides an innovative new vehicle inspection method which contains combining driver interview, diagnostic trouble code scanning, life engine data retrieval, engine reference data comparison and visual inspection.

  • When do I use the e-Videns?

    e-Videns offers a quick and transparent vehicle inspection service for motorists. At the end of the vehicle inspection process, two reports will be generated by the system:

    • A customer report with a summary of the abnormalities found and advices of any repairs or further trouble shooting needed
    • A mechanic report with more detailed information abouyt the status of the vehicle.

    Reports can be printed, shared with others, stored locally and will be saved in the cloud. The reports can be easily retrieved via the QR-code or via the e-Videns history search function.

  • Wie lautet die Bestellnummer?

    Die e-Videns-Set Nummer lautet: EVI1010000.

  • Welche Garantiezeit bietet e-Videns?

    Die Garantiezeit beträgt 24 Monate.

  • Wo kann ich e-Videns kaufen?

    e-Videns steht unmittelbar vor der Markteinführung in Deutschland. Registrieren Sie sich hier, um auf dem Laufenden zu bleiben. Sobald e-Videns verfügbar ist werden Sie informiert.

Product specifications

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  • What’s in the box?

    The e-Videns-i Package (complete box) (part number: EVI1010000) includes the following:

    • e-Videns-i VCI + OBD Data Link Cable (160 cm)
    • e-Videns Security Dongle
    • e-Videns-i Cable Clip
    • General USB Cable (180 cm)
  • What are the system requirements for PC, Laptop and Tablet?

    The software should be installed onto a Windows based PC, Laptop or Tablet. The recommended system specifications are:

    • Intel Processor, i-core, 1.6Ghz or better (not in Turbo mode)
    • Windows 7, Windows 8 (Win 8.1) & Windows 10.
    • 4 GB RAM (depending on operating system)
    • 4 GB free hard disk space
    • Screen with resolution 1440 x 900 or better
    • Internet connection (2Mbps or more). You can check the speed of your internet connection and mobile coverage by visiting
    • Bluetooth (SPP)
    • Microsoft .NET Framework 4.5
    • Adobe Acrobat Reader 8.0 or later
    • Both 32-bit and 64-bit operating systems are supported, note that 64-bit OS require special handling during installation of USB drivers.
    • The program can only be started from accounts with administrator or limited user rights. It is not possible to start the program from a Guest account.
    • USB connection is also available, however, we recommend wireless connection via Bluetooth for ease of use.
  • Wo finde ich die erforderlichen Zusatzprogramme?

    Die benötigten Softwareprogramme können Sie auf folgenden Webseiten finden:

    Da die Ausführung des e-Videns Programms über einen USB-Dongle geschützt wird, können Sie die e-Videns Software auf mehreren Endgeräten in Ihrer Werkstatt installieren und anwenden (sofern der Dongle während der Installation oder Anwendung eingesteckt ist).

Erstmalige Anwendung

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Technische Unterstützung

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